Contact Ashveya Laboratory

Talk to the people who make the medicine Prescribers, distributors and partners: one desk, one working day.

Send a product enquiry, request a distribution pack, ask our medical information officer a clinical question, or report a quality concern. Every message is logged and answered by a named person, never a queue.

Direct lines

Emergency pharmacovigilance reports are triaged the same day, including weekends.

First response
< 1 day
Districts covered
64
Field representatives
120+
Enquiry desks
4

Choose the right desk

Four desks, so your message lands with the right specialist

Each desk is owned by a named officer with a defined service level. Pick the one that matches your enquiry and we will route it internally if anything needs escalation.

  • Product & order desk

    Availability, pack sizes, trade price lists and order status for pharmacies, hospitals and chain buyers.

    Email
    orders@ashveyalaboratories.com
    Response
    Within 1 working day
  • Distribution partnerships

    District appointments, territory coverage, credit terms and the annual distributor onboarding pack.

    Email
    partners@ashveyalaboratories.com
    Response
    2 working days
  • Medical information

    Prescribing questions, dosing in special populations, interaction and stability data for registered healthcare professionals.

    Email
    medinfo@ashveyalaboratories.com
    Response
    Same working day
  • Quality & safety reports

    Suspected adverse reactions, packaging defects and batch complaints. Please keep the pack and quote the batch number.

    Email
    safety@ashveyalaboratories.com
    Response
    Triaged same day

Enquiry form

Tell us what you need, we reply with a named officer

Complete the form and your message is logged against a reference number the same hour. For safety reports, include the batch number printed on the carton.

  • One working day Every enquiry acknowledged with a reference number.
  • Confidential Clinical and commercial details stay inside the relevant desk.
  • Traceable Quality reports enter our formal complaint register.

By sending you agree we may contact you about this enquiry only.

Where we are

Offices, plant and field coverage

Visits are welcome by appointment. Plant tours require prior clearance from our quality assurance team.

Manufacturing plant

Ashveya Laboratory Ltd.
Industrial Area, Gazipur
Dhaka Division, Bangladesh

Solid dosage, liquid, sterile and topical suites with an on-site analytical laboratory. Audit and tour requests: quality@ashveyalaboratories.com.

Field & distribution

Regional depots in Dhaka, Chattogram, Khulna, Rajshahi and Sylhet support 120+ representatives across all 64 districts.

  • Same-week resupply to district distributors
  • Cold-chain handling for sensitive lines
  • Territory appointments reviewed quarterly
Scroll to Top